Q. I'm not sure if I have a PowerSchool Public Portal Account. How can I find out?
A. Contact your child(ren)'s school(s). A staff member at the school can lookup your student(s) to see if you have an account, and can assist you with retrieving your username and resetting your password.

Q. I used the PowerSchool Public Portal during the 2022-2023 school year to see my child's grades, but now I cannot log in. Who can help me?
A. Contact your child(ren)'s school(s). A staff member at the school can lookup your student(s) to see if you have an account, and can assist you with retrieving your username and resetting your password.

Q. I was able to login and register my child with a snapcode in previous years, but now I cannot login to registration. What should I do?
A. Under the new system of registration, a PowerSchool Public Portal Account is required. The PowerSchool Public Portal account is not the same account you used for registration with a snapcode. 

Q. Can I access PowerSchool Parent Portal from my smartphone?
A. Yes, the PowerSchool Parent Portal is accessible from any device with Internet access, including your smartphone (Android or iPhone). Visit your smartphone’s app store to locate the PowerSchool mobile app.In order to access the Jefferson County School site via the mobile app, you will need the district code: LGWJ.

Q. How do I get the access code and password for my child(ren)?
A. The access code and passcode needed to link your child(ren) to your Parent Portal account were on the end of year report card from your child(ren)'s school(s). Please contact your child(ren)'s school(s) if you need the codes. *Note: Each child has unique access codes and passwords that the parent enters inside their Parent Portal account.

Q. Do I have to have a different account for each child?
A. No. All students can be linked to the same parent account. If you have more than one child, an access code and password is provided for each child. At initial setup, please enter the access ID and password for each of your students.  If you have a student new to the district, they can be added to your existing account under Account Preferences.

Q. I've already created my account and now I need to add my other child(ren). How do I add more students?
A. Follow these directions.

Q. What do I do if I forgot my parent account password?
A.  At the login screen, click the Forgot Username or Password link at the bottom of the window.  When prompted, enter your e-mail address to receive a link to your email inbox to set a new password. If you  need additional assistance, please contact your child(ren)’s school.

Q. How do I access my PowerSchool account and login?
A. Go to: here

Q. I am experiencing difficulty with the PowerSchool Parent Portal loading in my web browser. What can I do?
A. You may need to clear the cache within your browser. See these instructions for assistance.